Shipping / Policies
Privacy Policy
Our Commitment To Privacy
Your right to privacy is very important. CBStreasures.com recognizes that when
you choose to provide us with information about yourself, you trust us to act
in a responsible manner. We believe this information should only be used to
help us provide you with better service. That's why we have put a policy in
place to protect your personal information.
The Information We Collect
In general, when you visit our web site and access information you remain
anonymous. However, we collect personal information for two reasons:
Ordering products:
When ordering a product from CBStreasures.com, we request shipping
information, such as your name, street address, email address, and telephone
number. This information will remain confidential and will only be used to
ship you your product. We also request billing information, however you may
choose whether to submit your billing information (credit card number, etc.)
over the Internet. If you choose not to submit billing information online you
may submit credit card information via postal mail or fax or a personal check
via postal mail. However, this process may take longer to receive your
product(s). Your billing information will remain confidential and will only be
used to process your request.
Submitting Feedback:
If you have a question or concern, you may submit feedback via our
Contact Us page. We request your name and email address in order to respond to
your comments. This information will not be shared with third parties or used
for other purposes.
Our Commitment to Data Security
If you choose to submit your billing information online, we have put in place
appropriate physical and electronically procedures to safeguard and secure the
information we collect online.
Our Commitment to Children's Privacy
Protecting the privacy of the very young is especially important. For that
reason, we never collect or maintain information at our web site from those we
actually know are under 13, and no part of our web site is structured to
attract anyone under 13. If those under the age of 13 wish to order a product,
we ask that their parents or young adults over 13 order products for them.
How To Contact Us
Should you have any questions or concerns about this privacy policy, please
feel free to contact us
MERCHANDISE RETURN AUTHORIZATION
AUTHORIZATION FOR RETURN OR REPLACEMENT
To obtain CBS Treasures' authorization to return a defective item for credit
or replacement, simply email Customer Service within 45 days of purchase.
Non-defective merchandise returns will incur a 20% restocking fee, and must
also be returned within 45 days of purchase.
CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for
return acceptance.
a. Merchandise must be in its original minimum inner pack quantity, as
shipped by CBS Treasures. Broken quantity inner packs are not returnable.
b. Merchandise, merchandise packaging, and inner pack must bear no
markings or be otherwise defaced or damaged.
Returns, which do not meet the conditions described in this return
policy, will be returned and shipping cost of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the
instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you
receive merchandise damaged during shipping, please email our Customer Service
Department within 30 days of the date of shipment of your order, and your
claim will be processed immediately. NOTE: Established procedures by UPS,
U.S.Parcel Post, and trucking lines, must be complied with or they may deny
your claim.
Q: I received a package. Upon examination I found a broken ceramic vase.
Should I place a claim with the carrier or return it to CBS Treasures?
A: Please email Customer Service.
Q: What procedure do I follow if I place a claim for a lost shipment
and it arrives soon after?
A: Please email CBS Treasures immediately so we can close our files
without continuing unnecessary expenses for CBS Treasures and the carrier.
Q: My order has been lost. I need it now. Can't you just send a
duplicate?
A: UPS, Parcel Post, and trucking firms will not accept any
responsibility for hardships caused by lost shipments. We regret that we
cannot assist you in this manner. We suggest you place and pay for a duplicate
order. When the carrier validates your claim, we will credit your account or
send a refund check at your request.
CLAIMS
Claims will fall under the following categories: (1) Lost order, (2) Damaged
merchandise, (3) Shortage on order, (4) Defective merchandise, (5) Wrong item
sent, (6) Manufacturer's Guarantee defect.
LOST ORDERS
It doesn't happen often, but carriers such as UPS, truck lines and Parcel Post
do lose orders. If you have placed an order and have not received it in a
reasonable period, do the following:
Email Customer Service Department. Please included the following information:
a. Your name as it appears on the shipping label.
b. Approximate dollar amount remitted and how the order was paid.
Personal check? Charge card? Money order?
c. If a partial order was delivered and the invoice is included in one
of the delivered cartons, please have this invoice available and a list of the
missing items. Advise the Adjustment Department of the number of cartons
received.
CBS Treasures will check our computer to find the date your order was shipped
and the carrier used.
CBS Treasures will initiate a tracer with the carrier. Normally a response is
received within 10 working days after the tracer is initiated. Most carriers
require a 10-day waiting period before they will accept a tracer request. The
U.S. Postal Service requires a 30-day waiting period from date of shipment
before they will accept a tracer. (90 days outside continental U.S.)
CBS Treasures will notify you when we receive the result of the tracer.
Results of a tracer are generally one of the following:
a. The Carrier is unable to prove delivery. Therefore, credit has been
issued to your account, or we have reshipped your merchandise as you requested.
b. The Carrier will submit a photocopy of a delivery receipt which will
be forwarded to you. It will show the order was delivered in full, and the
signature of the person who received the order and the date it was delivered.
c. If, after receiving the photocopy, you find the signature is not
yours, a neighbor's or a member of your family's return the photocopy to CBS
Treasures Adjustments Department together with a denial of signature letter.
We'll then file a denial of signature claim with the carrier. This will
require an additional 7 to 10 working days. We'll notify you of the results.
d. The Carrier may have returned the order to CBS Treasures for the
following reasons:
i. UPS made three attempts at delivery to you and no one was home.
ii. Your delivery address is a Post Office Box. UPS does not deliver to
a Post Office Box. They notify you, but if no response is made within seven
days, the package is returned to CBS Treasures.
iii. You have moved and your order was sent to your former address. The
package may have been retained by someone who signed for the package at your
old address, or the shipment was returned to CBS Treasures.
DAMAGED MERCHANDISE
Inspect each box for signs of damage such as crushed, torn, open, unseamed
tape, etc. If you do find outward damage, sign the receipt with the words
"Exception - Damage." For United Parcel Service deliveries, email CBS
Treasures Customer Service Department and give the invoice number or the
shipment involved. Explain the damage involved, number of cartons received and
whether you desire a replacement or credit to your account. This information
will prepare us for a claim report from the carrier.
Hidden Damage by carrier:
If you should receive a shipment delivered by carrier that shows no visible
damage, but upon inspection you discover damage due to evident rough handling,
email CBS Treasures within 30 days of invoice date and report the damage. CBS
Treasures will issue credit or replacement at your request.
Shortages:
If you receive an order from CBS Treasures and find it has not been filled
completely:
Check your invoice. If the item was out of stock, it was not charged to your
account. If the item does not appear on your invoice, be sure to email the
Customer Service Department.
Thoroughly check the cartons and packing. Small items may be under the packing
material. Upon receipt, check the condition of the cartons. If there is a
shortage due to tampering, a claim must be placed with the carrier. Follow the
same procedure as if there is damage.
If there is no tampering and an actual shortage exists, email Customer Service
department. We'll need to know the invoice number, number of cartons received,
the missing item number, and whether you prefer credit or a replacement.
CBS Treasures will investigate the shortage. When the item is confirmed as not
shipped, it will be shipped or credit will be issued to your account,
whichever you prefer.
If reweighing your shipment or other checking procedures indicates all items
were shipped, we will advise you.
